Support Ticket Signup Form

For Other Enquiries & Support

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number, which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. It is mandatory to create an account!

We aim to respond to all questions within 24 - 48 hours during the workweek. In case you don't receive a response by email within 48 hours, kindly sign in to our helpdesk and check the ticket status using your browser. Please note that email may not be entirely reliable, and, therefore, it's possible that messages from our helpdesk system may be rejected by incorrectly configured email filters.

On weekends and public holidays, only urgent tickets will be addressed. Kindly note that we only offer sales support via social channels like Telegram, Skype, and WhatsApp. For any other inquiries or support, please use our helpdesk.

Please do not Bump your existing ticket. If you bump the ticket during during our 24 - 48 hours time frame, your ticket will be sent back to the last queue and the time frame for your ticket will be reset because we attend to tickets from old to new.

Once you have sent a message, please wait for feedback within 24-48 working hours.